Emails and texts Ruuster sends

Ruuster sends a short list of emails and texts on its own, to you and to your clients. The tables name each email by its subject line, say who gets it and what sends it. Most come from notifications@ruuster.com, showing your brokerage's name as the sender.

Emails you get

Subject line	When it's sent	Learn more
"A new client has just joined Ruuster!" ("Congrats! Your client has signed up!" for brokerages with their own branding)	A client finishes signing up. It lists their contact details and questionnaire answers.	Invite a client
"{Client} has requested a tour of {address}"	A client or website visitor requests a tour. A text goes to your phone at the same time.	Respond to tour requests and property questions
"Ruuster | 💬 Property Inquiry from {name}" ("New Website Inquiry" if they left their name blank)	Someone sends the contact form on a home, your landing page or your website search.
A copy of a client's property alert	A saved search has Send a copy of these alerts to the agent ticked.	Get a copy of your clients' alerts
"New Filter Request: {filter}"	You click Request this filter in Home Search. It goes to Ruuster's team, with a copy to you.	Ask for a filter your MLS has
A welcome email with your sign-in details	An admin adds you on Team, or clicks Send login info.	Resend or withdraw a team invite
Weekly and monthly performance snapshot	Admins only, if your brokerage receives it.	Your weekly and monthly performance snapshot

Emails your clients get

Subject line	When it's sent	Learn more
"Here's my app!" or "Let's get started!"	You invite a client, or click Resend. The first is used when your brokerage's own app is available on iPhone or Android.	Resend a client invite
Property alerts	On each saved search's send frequency, when Email is a send method. They come from savedsearches@ruuster.com, and replies go to you.	What's in a property alert email
A one-time alert with every current match	You save a search with Send initial alert ticked. It usually arrives within 15 to 30 minutes.	Send an initial alert with a search
"{Category} Request via {brokerage}" ("Mortgage Request via {brokerage}" for lenders)	A client clicks Contact on a vendor in Services. The client and the vendor get it, and you're copied.	Manage your trusted vendors

Account emails anyone can get

Subject line	When it's sent	Learn more
"Ruuster | 🔑 Reset Your Password"	Someone clicks Forgot password. The button in it works once and expires.	Change your password
"Ruuster | 🔒 Account Updated"	The account's password, email or phone number changes after sign-up.	Update your contact information

Text messages

Text	Who gets it	When it's sent
"{code} is the verification code to your {app name} account."	Anyone	Ruuster asks to verify a phone number, such as at sign-in or when the number changes.
An invitation with their sign-up link	Your client	You invite a client, or click Resend. It goes with the invitation email.
"Tour Request:" followed by the tour details	You	A client requests a tour, unless your brokerage has texts turned off.
"Thank you for registering! Click to download our mobile app:" with a store link	Your client	They sign up after tapping App Store or Google Play on your landing page.
Property alerts	Your client, and you for alert copies	SMS or Text message is a send method on the saved search.

Good to know

• Replies don't reach the client. Replying to a tour request, inquiry or vendor email goes to support@ruuster.com. Contact the person directly.
• Codes come by text. Verification codes are never emailed. They go to the phone number on the account.
• Texts can be off. If your brokerage has text messages turned off, tour texts and text alerts aren't sent.
• Account deletion emails our team. When you click Delete my account, Ruuster's team gets the request and you get no email. The deletion takes up to 3 business days. See Request to delete your account.
• One email per tour. Ruuster doesn't email your client to confirm a tour. They see a confirmation on screen, and you confirm the time.

FAQ

Why did my client get an email I didn't write?

It's likely a property alert from one of their saved searches, or their invitation. Both are sent for you automatically.

Can I change what these emails say?

No. The one thing you can set is a custom subject for property alerts, under Custom email subject (optional) on a template. See Create a custom template.

Does my client get an email the moment I add a saved search?

Only if Send initial alert is ticked. Otherwise the first alert arrives on the search's send frequency.

I'm not getting these emails. What should I check?

Search your spam for notifications@ruuster.com, and check the email in your Settings. For text and push questions, see Notification types for agents and clients.

Still need help? Reach out to us at helpme@ruuster.com and we'd be happy to assist!