The questions you answer when you join
The short questionnaire you answer when you join tells your agent where you are in the process, where you're looking and your budget.
Right after you create your account, the app asks a few questions about your home search, like where you're looking and your price range. Your answers go to your agent and set up your budget. Tap or click an answer, then Next, and you're done in minutes.
How it works
The questions open on their own once your account is ready, before you reach your dashboard.
On the Congratulations screen, tap or click Get started!
Tap or click the answer that fits you best.
Tap or click Next.
Answer each remaining question the same way.
On You're all set, look over Your answers.
Tap or click Take me to my dashboard.
Your dashboard opens and your agent's chat bubble appears in the bottom corner. While you answer, the line at the top, like "Question 1 of 9", shows how many are left.
The questions
Pick the closest answer. Nothing here has to be exact.
Open question: Is the client question set in production still the nine below, in this order, with these answer lists (seeded data; the agent and how-did-you-hear questions are hidden from clients)?
| Question | Your choices |
|---|---|
| Where are you in your process? | Just getting started, Actively searching, About to make an offer or Already made an offer |
| Is this your first time buying a home? | Yes or No |
| Where are you searching? | Type a city or ZIP in City or ZIP you are searching and pick a suggestion |
| When do you plan to buy a home? | ASAP, 1-3 Months, 3-6 Months, 6-12 months, 12+ months or Not sure yet |
| What is your price range? | From $150K or less up to $1.5M or more, or Not sure |
| What type of property are you looking for? | Single Family, Condominium, Townhouse or Not sure |
| How do you plan to use this property? | Primary residence, Second home or Rental |
| Are you already pre-approved for a mortgage? | Yes or No. Pre-approved means a lender has checked your finances and said how much they'd likely lend you. |
| What is your approximate credit score? | A range from 740+ down to <580, or Not sure |
What your answers are used for
- Your agent. Your agent sees your answers, so they know your timeline, budget and what you're after before you first talk.
- Your budget. Your credit score range and the area you're searching fill in the starting numbers in Budget. See Estimate what you can afford.
- The homes you see first. Until you save a search, Homes for you on your dashboard can show homes in the area you gave. See Your dashboard.
- Your credit stays untouched. The credit question says it plainly: "We will not pull your credit at any point."
Good to know
- Every question needs an answer. Next stays off until you pick one, and the app brings you back here until you finish.
- Saved as you go. Each answer saves when you tap or click Next. If you leave, you pick up at the next question when you come back.
- Back changes an answer. Tap or click Back to return to an earlier question. It's off on the first question.
- Not everyone gets questions. Some brokerages turn them off. If you went straight to your dashboard, nothing is wrong.
- If the questions don't load. You see "We couldn't load your questions." Your answers so far are saved. Tap or click Try again, or Log out and come back later.
FAQ
Can I skip the welcome questions and do them later?
No. There's no skip, but each question is one tap or click, and "Not sure" answers are there when you don't know yet.
Who can see what I answer?
Your agent. Your answers help them tailor the homes and advice they send you.
Why does it ask about my credit score and budget?
So your budget and price ranges start out realistic. Pick the closest range. Nobody runs a credit check.
Can I change my answers after I finish?
Not in the app. Once you finish, the questions don't open again. If something changes, tell your agent in chat.
I signed up and never saw any questions. Is something broken?
No. Your brokerage may not use them, so you went straight to your dashboard.
Still need help? Reach out to us at helpme@ruuster.com and we'd be happy to assist!