Verify your account

If your agent's app asks you to secure your account, check your mobile number, click Send Code, then type the 6-digit code from the text and click Verify. Some apps also ask for a code when you sign in. No code asked? Nothing to do.

Before you start

• Keep your phone nearby. The code comes by text message, and carrier text rates may apply.
• This is a one-time setup on Secure your account. Some apps skip it and show Setting up your account for a few seconds instead.

Secure your account the first time

After you create your account, Secure your account opens before anything else.

1. Check the Mobile phone number, and fix it if it's wrong.

2. Click Send Code.

3. Type the 6-digit code from the text, or paste it.

4. Click Verify.

5. On Your account is protected, click Continue.

Next come a few quick questions, or your dashboard if your brokerage skips them. See The questions you answer when you join.

Enter a code when you sign in

If your agent's app asks for a code after you sign in, you see "Welcome back" with your name and "We sent a code to" with the end of your number.

1. Type the 6-digit code from the text, or paste it.
2. Click Verify.

Your dashboard opens, or the home or page you were trying to open. See Sign in and reset your password.

Get a new code

1. Under Did not get it?, wait for the Resend code in countdown to finish (45 seconds).
2. Click Resend Code.
3. Type the code from the newest text.

A fresh code arrives by text. Then click Verify as before.

Fix a wrong phone number

1. On Enter your code, click Wrong number? next to the number.
2. Type the right number in Mobile phone number.
3. Click Send Code.

Wrong number? only shows the first time, on Secure your account. To change your number later, see Update your contact information.

Fix common code problems

What you see	What to do
"That code is not right. Check the newest text message and try again."	Check each digit, or use the code from your newest text.
"We could not text that number"	Click Try again, or Use a different number to fix a mistyped number.
No text after a minute	Click Resend Code once the countdown ends. Still nothing? See I'm not getting emails or my sign-in code.
Someone else's name on the screen	Click Log Out next to "Not" and their name, then sign in as yourself.

Good to know

• Your phone can fill it in. Many phones offer the code from your messages above the keyboard. Tap it and all six boxes fill in.
• Only your phone is checked. There's no email to confirm. Codes come only by text.
• Unlocks your agent's chat. The chat bubble shows up once you've finished signing up.

FAQ

I didn't get my verification code. What do I do?

Check the number on screen. If it's wrong, click Wrong number? and fix it. If it's right, wait for the countdown and click Resend Code.

Can I paste the 6-digit code?

Yes. Paste it into the first box and all six boxes fill in.

How long until I can resend the code?

45 seconds. The countdown under Did not get it? shows the time left.

My code goes to an old phone number. How do I change it?

If you're setting up for the first time, click Wrong number?. If the code comes when you sign in, reach out to us at helpme@ruuster.com and we'll help you update it.

Do I have to do this every time I sign in?

It depends on your agent's app. Some ask for a code on a new sign-in, and others never do.

Still need help? Reach out to us at helpme@ruuster.com and we'd be happy to assist!