RuusterHelp Center
Ruuster Help/Customer Knowledge BaseRuuster 2.0

Getting Started

Create your account

Create your account from your agent's invitation or sign-up page, and get a new link if your invitation no longer works.

Find your way around the app

Find your way around: the sidebar and phone bottom bar, your agent's chat bubble, the account menu and links your brokerage adds.

Get the app and turn on notifications

Install your agent's app on your phone and turn on notifications so you hear about new homes and messages.

Sign in and reset your password

Sign in with your email and password (your phone number if you never set one), reset a forgotten password, and get a new reset link.

The questions you answer when you join

The short questionnaire you answer when you join tells your agent where you are in the process, where you're looking and your budget.

Verify your account

If your agent's app asks, enter the 6-digit code texted to your phone to secure your account, and get a new code if it doesn't arrive.

Why you're asked to sign up to see homes

Some agents ask you to sign up before showing homes. Here's why, what you get with a free account, and how to sign in instead.

Your dashboard

Your dashboard starts a search and shows your saved homes, new matches, homes picked for you, local pros, guides and mortgage rates.

Want to talk to Ruuster support? Call 312-948-5402 or email support@ruuster.com.

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