Ruuster's name or logo shows instead of ours
Find where the Ruuster name or logo still appears, which parts your brand kit controls, and what to ask support to change.
Admins only. Your brand kit and agency logo restyle the app, but some emails, sign-in screens, app store listings and link previews still show Ruuster. You can fix some yourself, Ruuster support (helpme@ruuster.com) can change others, and a few are the same for every brokerage.
Our sidebar shows our name or "Ruuster" instead of our logo
Cause: That agent's account has no agency logo. The app shows your agency's name instead, or "Ruuster" for an account with no agency at all.
Fix: Upload your logo on Branding (Admin) and apply it For all agents. See Set your agency logo.
Emails come from ruuster.com or mention Ruuster
Cause: Ruuster sends your app's emails, and some of their wording is fixed:
- App emails come from notifications@ruuster.com. The sender name is your brokerage's name as Ruuster set it up, or "Ruuster" if none was set.
- Password reset emails have the subject "Ruuster | 🔑 Reset Your Password", show Ruuster's logo beside yours and mention your "account with Ruuster".
- Password change notices have the subject "Ruuster | 🔒 Account Updated".
- Emails to agents about new clients and inquiries show both logos and a View Client in Ruuster button.
- Property alerts come from savedsearches@ruuster.com and show App Store and Google Play badges.
- Replies to some app emails, such as vendor introductions, go to support@ruuster.com.
Fix: The brand kit doesn't change sender addresses, subjects or this wording. Email helpme@ruuster.com to check the sender name set for your brokerage.
Links in alert emails open a ruuster.com page, not our website
Cause: Your app lives at your brokerage's ruuster.com address, such as yourbrokerage.ruuster.com. Links in property alerts pass through a ruuster.com tracking link and open homes in that app, not on your own website.
Fix: Those app pages carry your brand kit and logo. To ask about sending alert links to your own website, email helpme@ruuster.com.
We can't change the client invitation's subject or font
Cause: Ruuster sets the invitation's subject: "Here's my app!" when your brokerage has its own app, or "Let's get started!" otherwise. Its design and font come from Ruuster's email system, not your brand kit.
The invitation does carry your brokerage name, your logo and a sign-up link on your brokerage's address.
Fix: There's no setting for this in the app. Email helpme@ruuster.com to change the invitation's design or font, or if you need a different subject.
Clients see "Ruuster" in the App Store or on their home screen
Cause: Adding the web app to a phone's home screen uses the Ruuster name and icon.
Fix: Point clients to your brokerage's own app; see Your brokerage's branded app. Ruuster manages store names, icons and screenshots, so email helpme@ruuster.com to change them.
Browser tabs, link previews or sign-in pages say Ruuster
Cause: The tab title, tab icon and link preview text come from settings Ruuster keeps for your brokerage's address. Where none were set, they read "Ruuster - Own your client experience."
Sign-in pages show your logo, or your brokerage's name if there's no logo, on your brokerage's address, and Ruuster's logo on ruuster.com itself. Having trouble? and Visit support on those pages list Ruuster's support contacts.
Fix: Always share your brokerage's address, not ruuster.com. Shared listing links show the home's photo and address instead, and search links show the first home's photo. Email helpme@ruuster.com to set your tab title, icon and preview text.
Who can change what
| What | Who can change it |
|---|---|
| App colors and fonts | You, in Brand the app with your brand kit |
| Agency logo in the app | You, in Branding |
| Email sender name, tab title, tab icon and link preview text | Ruuster support |
| App store name, icon and screenshots | Ruuster support |
| Sender addresses, password email subjects and invitation subjects | Set by Ruuster for every brokerage |
| Ruuster's support contacts on sign-in and support pages | Set by Ruuster for every brokerage |
Good to know
- Brand colors in email. Only password reset emails use your brand kit colors. Other emails use Ruuster's default colors.
- Fonts in email. Emails ask for your brand font, but most email apps show a standard font such as Arial or Helvetica.
- Listings on your website. Sign-up and contact forms in your embedded listings link to Ruuster's terms of service and privacy policy.
- Agent-only labels. Agents see Ruuster in labels such as Added to Ruuster and Ruuster Tags on a client's page. Clients don't see these.
FAQ
Can our emails come from our own email address?
Not from the app. App emails come from notifications@ruuster.com with your brokerage's name as the sender name. Email helpme@ruuster.com if the sender name is wrong.
Why does the password reset email say Ruuster when the rest of our app doesn't?
Its subject and wording are the same for every brokerage. It still shows your logo and uses your brand kit colors.
Does changing the brand kit restyle our emails?
Mostly not. It changes the app, landing pages and embedded listings. Only a couple of emails pick up your colors, and none change their sender or subject.
Can we rename the app our clients download?
Not in the app. Ruuster manages your branded app's store listing, so email helpme@ruuster.com.
Still need help? Reach out to us at helpme@ruuster.com and we'd be happy to assist!