Send feedback or request a feature
Use the Feedback button or the Roadmap in your account menu to suggest features and vote on what Ruuster builds next.
Click the Feedback button on the right side of the screen to send the Ruuster team an idea. To see what's planned and vote on ideas, click your name at the bottom of the sidebar, then Roadmap.
Before you start
- Feedback shows for agents on a computer or other wide screen. It's hidden on Chat, Home Search and New Push Notification.
- Don't see Feedback? Use Roadmap in your account menu instead. It works on any screen.
Send feedback from any page
- Click Feedback on the right side of the screen.
- In Share your feedback, choose Request a Feature or Report an Issue.
- Describe your idea or the problem, and post it.
The same panel has Roadmap and Changelog buttons, to see what's planned and what shipped.
Your idea goes to Ruuster's feedback board under your email, so you don't sign in again.
Vote on the roadmap
- Click your name at the bottom of the sidebar.
- Click Roadmap.
- Find an idea you want and vote for it.
The roadmap opens in a new tab, so your Ruuster page stays open.
Join the Ruuster User Group
- Click your name at the bottom of the sidebar.
- Click Facebook Group.
The Ruuster User Group opens on Facebook in a new tab. Agents there swap tips and ask each other questions.
Good to know
- Something broken? Report problems through Message our team in Help or at helpme@ruuster.com, so support can follow up. See Get help inside Ruuster.
- Missing a search filter? Request it from Home Search. See Ask for a filter your MLS has.
- Admins too. Admins who aren't also agents don't see Feedback, but they have Roadmap and Facebook Group.
FAQ
How do I ask Ruuster to add a feature?
Click Feedback and post your idea, or vote for an existing one on the Roadmap.
Can Ruuster do reverse prospecting, matching buyers to a listing?
Not in the app today. Post it or vote for it on the Roadmap so the team sees the demand.
Do leads from open house sign-in pages go into our CRM?
Ruuster doesn't offer open house sign-in pages or QR codes today. Add your vote on the Roadmap.
Can I build market reports for specific neighborhoods to share with clients?
Not in the app today. Send it through Feedback with the neighborhoods and details you'd want.
Can clients leave a review for our agents in the app?
No, there are no agent reviews in Ruuster today. Post the idea through Feedback.
Still need help? Reach out to us at helpme@ruuster.com and we'd be happy to assist!