I can't find a city, neighborhood or address

The Home Search box suggests places from several sources, but only in the states your MLSs cover. Most misses are fixed by adding the state, picking from the right group, or searching by MLS number or on the map. For search basics, see Search for properties.

A city only shows up when I type the full name and state

Cause. City and zip suggestions come from Google, which returns only a handful of top matches from across the country. Ruuster then hides any match outside your MLS states. A partial name often matches bigger cities elsewhere first, so nothing is left to show.

Fix. Type the city, a comma and the state, like "Springfield, MO", then pick it under City, zip. A full state name works too.

Suggestions start after 3 letters. If your MLSs cover only one state, Ruuster adds that state for you.

A city shows up as a neighborhood, subdivision or county

Cause. Suggestions are grouped by source: City, zip, Address, Neighborhood, Subdivision, County, Region and, for agents, MLS Area. The same name can sit in more than one group. Some places that Google counts as part of a bigger city show both names, like "North Hollywood, Los Angeles, CA".

Fix. Read the group heading and pick the match you mean. Each pick searches its own boundary, so a city searches the whole city and a neighborhood searches only that neighborhood. If a town you need never shows under City, zip, email helpme@ruuster.com with its name and state.

I can't add my MLS's neighborhoods

Cause. The Neighborhood and Subdivision suggestions are Ruuster's map boundaries, not your MLS's own neighborhood field. Subdivision suggestions are offered only in some MLS markets.

Fix. Type the MLS's area name and pick it under MLS Area (agents only). You can also open More filters, type "neighborhood" or "subdivision" in Search all filters…, and add your MLS's field if it sends one. Or draw the area on the map, see Search on the map.

A subdivision only works if I add every phase or section

Cause. Subdivision names come from MLS data, where each phase or section is often entered as its own subdivision. Each one then shows as a separate suggestion.

Fix. Add each phase as its own chip in the search box. Or draw one shape around the whole subdivision on the map, which catches every phase inside it. To have the phases combined into one subdivision, contact helpme@ruuster.com.

I can't add more towns to my search

Cause. One search holds up to 20 locations. Adding a 21st shows "Too many locations" with "You can search up to 20 locations at a time." The limit can't be raised.

Fix. Use a bigger area instead of many towns: pick the county, or draw the area on the map. You can also split the towns across two saved searches.

An address doesn't show up

Cause. Address suggestions come from listings in your MLSs, so a home that isn't listed won't appear. Some MLSs hide a listing's street address. A single word, or a zip code on its own, doesn't search addresses.

Fix. Type the house number and street name, then pick the home under Address. If it still doesn't show, search its MLS number instead, see Look up listings by MLS number or agent ID.

A place outside my usual area doesn't show at all

Cause. The search box suggests only places in the states or provinces your brokerage's MLSs cover.

Fix. Ask your admin about adding an MLS for that area, see Add or change your MLS coverage.

FAQ

How do I search by county?

Type the county name and pick it under County or Region. Adding a county is also the quickest way to cover many towns in one chip.

Why does the search box say "No results found"?

Nothing matched in your MLS states. Check the spelling, add the state, or try the zip code.

Why do I see "Type at least 2 characters" but no cities?

Agents can start MLS number and ID lookups at 2 characters, but cities and addresses need at least 3 letters. Keep typing.

My results look wrong even though I picked the right place. Why?

Your filters may be hiding homes, or the listing data may differ from the MLS. See My search results don't match the MLS.

Still need help? Reach out to us at helpme@ruuster.com and we'd be happy to assist!