RuusterHelp Center
Ruuster Help/Admins & Agents Knowledge BaseRuuster 2.0

Communication

Chat with your clients

Open Chat to find a conversation, filter unread, send messages, files and homes, and see tour requests in the thread.

Emails and texts Ruuster sends

Every email and text Ruuster sends agents and clients, from invitations and codes to alerts, tour requests and value reports.

Notification types for agents and clients

Every notification agents and clients get from Ruuster by push, email and text, what triggers each and how to turn them off.

Respond to tour requests and property questions

When a client requests a tour or asks about a home, you get an email and a chat message, and it shows in their activity.

Review push notification history

Review every push notification sent from your account or brokerage, search by title or client, and filter by sender.

Send a push notification

Write a push notification with a title, message, link and photo, pick clients, preview it on iPhone and Android, and send it.

The automatic first-contact message

When a client signs up, Ruuster sends an automatic first message from you in Chat. See what it says and when it goes out.

Using client chats

Inside a client chat you can do more than type: attach files with the paperclip, copy, edit, or delete a message from its three-dot menu, react with an emoji, and open any property your client shares to see its full details. Open a conversation from the Chat page to get started.

Want to talk to Ruuster support? Call 312-948-5402 or email support@ruuster.com.

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