The automatic first-contact message
When a client signs up, Ruuster sends an automatic first message from you in Chat. See what it says and when it goes out.
The first-contact message is one chat message Ruuster posts in your name to a new client. It goes out 30 seconds after the client finishes signing up, on whatever page they're on, if your conversation has nothing from you yet. It reads: "Hi, anything catching your eye? I’m here if you have questions."
How it works
| Step | What happens |
|---|---|
| Your client signs up | Their conversation with you is created in Chat and shows in your list right away, still empty. |
| They finish sign-up and stay in the app for 30 seconds | Sign-up is done once they've passed the phone code and onboarding steps your brokerage uses. Ruuster then checks whether you've ever written in that conversation. |
| You haven't written yet | The message is posted from you, with your photo, as if you typed it. |
| You already wrote to them | Nothing is sent. |
Once it's posted it counts as your message, so it never goes out twice. The 30 seconds keep counting while the client moves between pages. If they close or reload the app first, nothing is sent and Ruuster tries again on their next visit. Only clients who signed up in the last 7 days get it.
The client doesn't get a push notification for it. They see it as an unread message in their chat. If your brokerage's language is Spanish, the message is sent in Spanish.
When to use it
There's nothing to set up, and you can't turn it off or change the wording. Treat it as your opening line.
Clients often reply within minutes because the message arrives while they're browsing. Watch the unread count on Chat after a new client signs up, and answer their reply like any other message. See Chat with your clients.
On the Chat page the conversation shows "You:" before the message, because it counts as yours. Follow up with something personal, such as a home that fits what they told you when they signed up.
FAQ
I didn't send this message. Is something wrong with my account?
No. It's the automatic first-contact message, posted in your name to new clients. It's expected and nothing was accessed without you.
Can I turn it off or edit what it says?
No. There's no setting for agents or admins. If it doesn't suit your brokerage, tell us at helpme@ruuster.com.
Will my existing clients get it too?
No. Only clients who signed up in the last 7 days get it, and only if you haven't written to them yet. Send a new client a message first and it never goes out.
Why didn't my new client get the message?
Either you'd already written to them, they closed the app within 30 seconds of finishing sign-up, or they signed up more than 7 days ago. Within their first week they get it on their next visit if you still haven't written.
Does Ruuster keep messaging my client after that?
No. It's one message. Everything after it comes from you or your client.
Still need help? Reach out to us at helpme@ruuster.com and we'd be happy to assist!