Billing, seats and your subscription
What you can change in Ruuster (seats) and what goes through our team: seat prices, billing dates, payment method and cancellation.
Admins only. In Ruuster you can see your seat usage and add seats yourself on Team (Admin). Seat prices, invoices, billing dates, payment methods, removing seats and cancelling all go through our team at helpme@ruuster.com.
What you can do in Ruuster
| Task | Where | Learn more |
|---|---|---|
| See how many seats you use | The line at the top of Team, for example "16 of 150 seats used" | Find your way around Team |
| Add seats | Add user on Team when every seat is in use, or Buy more licenses in the Add a new agent form | Add seats to your account |
| Free a seat | Delete someone, or withdraw an invitation, from their row on Team | Delete a team member |
What goes through our team
| Request | How to ask |
|---|---|
| Price of extra seats | Email helpme@ruuster.com. Pricing depends on your agreement with Ruuster. |
| Next billing date and invoices | Email helpme@ruuster.com. Ruuster has no billing page in the app. |
| Payment method | Email helpme@ruuster.com and we'll help you update it. Don't put card numbers in the email. |
| Fewer seats | Email helpme@ruuster.com. Seats can't be removed in the app. |
| Change or cancel your subscription | Email helpme@ruuster.com. Your agreement sets the notice period. |
FAQ
How do I cancel our subscription, and how much notice do we need to give?
Email helpme@ruuster.com. The notice period is set in your agreement, and we'll confirm the dates with you.
How much does an extra seat cost?
It depends on your agreement. When you add seats in Ruuster, billing follows up with the updated details, or you can ask helpme@ruuster.com first.
Where can I see our next billing date and update our payment method?
Ruuster doesn't show billing dates or payment methods in the app. Email helpme@ruuster.com for both.
If I add a seat, does that extend our contract? Can I remove a seat later?
Adding a seat only raises your seat limit in Ruuster. Contract terms and seat removals go through our team at helpme@ruuster.com.
Still need help? Reach out to us at helpme@ruuster.com and we'd be happy to assist!