Listings on our website aren't showing correctly

Most website listing problems come from the code on the page: a missing loader tag, a hand-edited snippet or filters narrower than you meant. When in doubt, rebuild the snippet on Embed Listings (Admin) and replace the old one.

The listings area is blank

Cause: The loader tag is missing or added twice, or someone edited the snippet by hand (for example, typing in several office IDs).

Fix:

1. Check that the page's head has the two Loader tag lines from Installation, once.
2. On Embed Listings, rebuild the snippet with Set filters instead of editing the code.
3. Replace the old snippet and reload the page in a private window.

Visitors can't sign up after an agent left

Cause: The snippet names an agent who was deleted. Your website keeps showing homes, but visitors can't sign up or request tours from it.

Fix: On Embed Listings, pick a current agent under Agents, copy the new snippet and replace the old one. Do the same for any search bar that names that agent.

Only one of our searches shows on a page

Cause: A page shows only the first Listings Search snippet on it.

Fix: Put each Listings Search on its own page. A search bar and a Listings Search can share a page.

The page shows the wrong listings, or only a few

Cause: One of these:

• No location was chosen in Set filters, so the search falls back to the agent's default search area.
• The filters or the Listings limit are narrower than you meant.
• The page address carries an old search, for example a link someone shared with a different address in it.

Fix: Click Set filters, choose the location and filters, and click Save. Check that Listings limit is Unlimited, then copy the new snippet and replace the old one. To check, open the page without anything after the question mark in its address.

Photos won't load, or the gallery won't close on iPhone

Cause: The page runs older embed code, or your website's security settings block content from other sites. A fixed header on your site can also sit over the property details.

Fix:

1. Replace the code with a new snippet from Embed Listings.
2. If your site has a fixed header, set Top margin to its height in pixels.
3. If photos still don't load, ask your web developer to check the browser console for blocked content.

FAQ

We changed an agent's landing page address. Do we need new code?

No. Snippets with the old address keep working for the same agent.

We have embeds on dozens of pages. How do I update them all at once?

There's no bulk update, and usually you don't need one. Ruuster updates the search behind every snippet. Replace a snippet only when you want different filters, options or agent on that page.

Do we need new code when Ruuster changes the search?

No. The loader tag and your snippets keep working as Ruuster updates the search.

How do I see what visitors see?

Open your web page in a private browser window. That shows the page without anything saved from your own visits.

Our web developer handles the site. Can they rebuild the code?

Yes. Send them the builder link so they can rebuild snippets without a Ruuster login. See Let your web developer build the embed.

Still need help? Reach out to us at helpme@ruuster.com and we'd be happy to assist!