# Support and terms

Source: https://help.ruuster.com/api/support

> How to get help, and a summary of the terms.

Email support@ruuster.com with the `X-Request-Id` (or `Ruuster-Delivery-Id` for a webhook), the call,
and the time. Use of the API is subject to the [Ruuster API Terms of Use](https://help.ruuster.com/api/terms). In short: use it
for your own brokerage's business only, don't resell the data, keep lead details as protected as your
CRM data, and use listing data in full compliance with your MLS's rules. The API is provided as is,
without any uptime or accuracy commitment, and Ruuster may suspend keys or change, suspend or
discontinue the API at any time. `/status` reports whether the API is up.

**Where data is processed.** Ruuster stores and processes API data, including data about Canadian
brokerages and their leads, in the United States, where it may be accessible to courts, law
enforcement and national security authorities under U.S. law.